General It is the client's responsibility to inform Red Dot Designs upon any changes to their client details. Red Dot Designs defines working hours as 08h30 to 17h00. All quotations are valid for a period of seven(7) days. All proposals are valid for a period of thirty(30) days. Settlement Terms  Hardware sales over R1000 requires a 50% deposit on acceptance of a quote. The balance is to be settled upon delivery. An invoice will be supplied upon delivery. Any hardware collected from our offices, will only be released upon receipt of payment in settlement of the outstanding amount.  All hardware remains the property of Red Dot Designs until paid for in full.  We reserve the right to hand over any unsettled accounts to our legal department to ensure that we regain possession of items that have not been fully paid for.  All other invoices are due fourteen(14) days after the invoice date unless otherwise agreed.  We reserve the right to allocate payment received on a client's account to the oldest debt for that account. Overdue Accounts  Overdue accounts will incur interest at a rate of 2% per month, until settled. This interest will be incurred monthly and will become due on receipt of the statement reflecting the interest amount.  Communication with regards to overdue accounts will be sent to the client's designated contact via email. If an account is overdue, no further services or sales will be provided until the overdue amount has been settled. In the event of an account having to be handed over to our attorneys for collection due to non payment, the client will be liable for all costs on the attorney and client scale including collection commission. Call out Unless otherwise agreed to, a call out charge (at Red Dot Designs' current call out rate) will be levied whenever a request results in a technician having to travel.